Billing & Shipping

We provide complimentary express shipping globally for all purchases exceeding $200.

Orders submitted through our website are processed from Monday to Friday, AEST. Please note that production times do not include weekends or public holidays. The production schedule mentioned at the time of purchase commences on the first business day following the order placement.

EXTENDED PRODUCTION TIMES | 24TH JANUARY - 4TH FEBRUARY

Orders made from Wednesday, 24th January to Sunday, 4th February will experience delays. An extra 5 business days should be added to the production times specified in each product’s description. It’s important to remember that these production times do not cover the duration of shipping.

Items bought within this timeframe are considered final sale and cannot be returned or exchanged.

Should you require more help, please reach out to our customer service team at contact@tjoan.com.

Australian shipping

Orders within Australia are shipped via Australia Post Express with tracking and signature on delivery.

For orders under $200 a flat rate of $10 for shipping will be charged. Once your item has been dispatched we will notify you via email with your tracking number.

Please check your spam/junk mail folders for order confirmations and tracking information.

Orders outside of Australia are shipped via DHL Express Australia Post or FedEx (all with signature on delivery).

For orders under $200, a flat rate of $40 for shipping will be charged. All international purchases are exempt from Australian taxes.

Although we may use Australia Post, we advise you to track your order via your national postal service once your parcel has arrived in your designated country, as they will alert you of any customs/duties that may need to be paid, and will also deliver your parcel.

Please note, that prices do not include overseas customs duties or taxes that you may incur. You will be notified at the checkout of the duties and taxes that are payable, and they will then be pre-paid. Duties and taxes are not determined by TJOAN, they are determined by each country’s governing border force.

Please note, that any delivery timeframes provided are estimates only and Natasha Schweitzer cannot be held accountable for late deliveries.

Please email contact@tjoan.com for any further information required.

Prices do not include overseas custom duties or taxes that you may incur. You will be notified at the checkout of the duties and taxes that are payable, and they will then be pre-paid. Duties and taxes are not determined by TJOAN, they are determined by each country’s governing border force.

Extra insurance can be added upon request with additional charges. Please contact contact@tjoan.com if you wish to have this added.

Please provide TJOAN with correct shipping/delivery information as we will not be held responsible for incorrectly entered addresses or an address that is not recognised by Australia Post or International Registered Post.

We are unable to redirect orders after items have been dispatched and we cannot refund or replace items that are tracked as being delivered.

Please email contact@tjoan.com for any further information required.

For more information, please refer to our FAQs page.

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TJOAN offers a wide range of stylish, quality jewellery including diamond jewellery, gold jewellery, earrings, necklaces, bracelets, watches, rings, and more. Whether shopping for a birthday, Christmas, or celebrating a special life moment, an e-Gift Card is the perfect gift option. Give them the gift of choice with a Gift Card that can be redeemed online.

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